: Front Office Executive

Company: Marriott International

Department: Front Office / Guest Services

Job Title: Front Office Executive

Experience: 0–3 Years (Freshers Can Apply)

Industry: Hospitality / Hotel Management

Job Summary The Front Office Executive is responsible for providing excellent guest service and managing front-office operations at Marriott International. The role involves welcoming guests, handling check-in and check-out procedures, managing reservations, responding to guest inquiries, resolving complaints, and coordinating with other hotel departments to ensure a comfortable and memorable guest experience.

Key Responsibilities

- Welcome guests warmly and provide professional assistance throughout their stay.
- Manage guest check-in and check-out procedures efficiently.
- Handle room reservations, booking inquiries, cancellations, and modifications.
- Respond to guest questions and provide accurate information about hotel facilities and services.
- Handle guest complaints and resolve issues professionally to maintain customer satisfaction.
- Coordinate with housekeeping, food and beverage, and other departments to ensure smooth hotel operations.
- Maintain accurate guest records, reservation details, and front-office documentation.
- Answer telephone calls, emails, and other guest communication professionally.
- Assist with billing, payment processing, and invoice preparation.
- Maintain guest confidentiality and follow hotel policies and service standards.
- Ensure a clean, organized, and skilled front-desk environment.




- Work in rotational shifts, including weekends and holidays, as required.

Candidate Requirements
- Graduate or diploma holder in Hotel Management, Hospitality, or a related field preferred.
- 0–3 years of experience in hospitality, front-office operations, or customer service.
- Freshers with good communication and interpersonal skills can apply.
- Strong verbal and written communication skills.
- Good customer-service, problem-solving, and complaint-handling abilities.
- Basic knowledge of MS Office and computer applications.
- Knowledge of hotel reservation systems or property management systems (PMS) is an advantage.
- Professional appearance, positive attitude, and a guest-focused mindset.
- Ability to multitask and work effectively in a team.
- Willingness to work rotational shifts, weekends, and holidays.

Required Skills
- Front Office Operations
- Guest Relations and Customer Service
- Hotel Management and Hospitality
- Reservation Management
- Check-in and Check-out Procedures
- Guest Complaint Handling
- Communication and Interpersonal Skills
- MS Office
- Billing and Documentation
- Team Coordination and Problem-Solving

Key Objective To deliver exceptional guest experiences by ensuring efficient front-office operations, accurate reservation management, professional communication, and high standards of hospitality in accordance with Marriott International's service expectations.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

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