Job Summary To ensure smooth front desk operations and deliver excellent guest service through professional communication, efficient check-in/check-out, and timely assistance.

Key Responsibilities

- Welcome guests and handle inquiries professionally.

- Manage guest check-in, check-out, and registration.

- Assist with reservations, room allocation, and guest requests.

- Handle guest billing, payments, and cashiering accurately.

- Coordinate with Housekeeping and other departments for guest requirements.

- Handle guest complaints and escalate issues when required.

- Maintain guest records, front desk reports, and shift handover.

- Follow hotel SOPs, grooming standards, safety, and security procedures.

Qualifications & Skills

- 10+2 or a Diploma/Degree in Hotel Management.

- Good communication and interpersonal skills.





- Professional grooming and guest-handling abilities.

- Basic computer knowledge; PMS experience is preferred.

- Willingness to work in rotational shifts.

Key Performance Indicators (KPIs)

- Guest satisfaction.

- Accuracy of billing and documentation.

- Effective check-in/check-out.

- Compliance with hotel SOPs and service standards.

Pay: ₹11,000.00 - ₹13,000.00 per month

Benefits

- Food provided

- Paid sick time

- Paid time off

Education

- Diploma (Preferred)

Experience

- Hotel: 2 years (Preferred)

Language

- English (Required)

- Hindi (Preferred)

Work Location: In person

📌 Front Office Associate (Nagwa Lanka)
🏢 Voyage Hospitality
📍 Nagwa Lanka