Role Overview The Front Office Associate is the primary face of the establishment, responsible for ensuring an exceptional guest experience from arrival to departure. This role combines high-level customer service with administrative precision, managing reservations, check-in/out procedures, and guest inquiries with professionalism and efficiency.

Key Responsibilities

- Guest Relations: Greet guests warmly, manage the registration process, and provide a seamless check-in and check-out experience.

- Reservation Management: Handle room bookings, cancellations, and modifications via phone, email, or in-person using the Property Management System (PMS).

- Financial Accuracy: Process payments, manage billing discrepancies, and maintain an accurate cash drawer. Ensure all guest folios are up-to-date and compliant with internal audit standards.

- Information Hub: Provide detailed information regarding property amenities, local attractions, and dining options.

- Issue Resolution: Address guest complaints or technical concerns promptly,



escalating to management when necessary to ensure total guest satisfaction.

- Communication: Coordinate with Housekeeping and Maintenance departments to ensure room readiness and resolve service requests.

Required Skills & Qualifications

- Experience: Previous experience in a customer-facing role, preferably within the hospitality or service industry.

- Technical Proficiency: Ability to quickly learn and operate hotel management software and basic office tools (Word, Excel).

- Communication: Strong verbal and written communication skills; multilingualism is a significant advantage.

- Professionalism: A polished appearance and a calm demeanor under pressure.

- Problem-Solving: The ability to think on your feet and handle unexpected guest needs with empathy and tact.

Pay: ₹10,000.00 - ₹20,000.00 per month

Perks

- Food provided

Work Location: In person

📌 Front Office Associate (Vadodara)
🏢 Keys Select by Lemon Tree Hotels
📍 Vadodara