Job highlights

- Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the Worlds Most Vital Resources?,Imagine a world where everyone has access to clean water,safe food and medicine,and trusted essential goods

- Identifying potential parts requirement and get quote submitted and collect Purchase Order

Job Profile : Service Engineer / Sr

Service engineer

Location : Mehsana-North Gujarat

JOB PURPOSE: The Service / Sr

Service Engineer oversees the frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate, Who We Are

VIDEOJET TECHNOLOGIES is a global leader in product identification providing innovative coding and marking solutions that helps customers ensure product safety and improve their productivity, Videojet is a part of Veraltos Product Quality & Innovation companies, which also includes Esko, Linx, Pantone and X-Rite

Together, they help package and protect the worlds food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day, Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society

Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future, Veralto is headquartered in Waltham, Mass with 13 operating companies and 300+ locations worldwide

Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the Worlds Most Vital Resources?, Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods

That is the tomorrow Veralto (VLTO) is creating today, Veraltos Water Quality companies?Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS?help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans, Veraltos Product Quality & Innovation companies?Esko, Linx, Pantone, Videojet,



and X-Rite?help package and protect the worlds food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day, This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojets existing customer base and new added customer base

You would support sales growth, service growth and customer happiness The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites, As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to, The role will be Onsite based at either of the location Mehsana/Patan/Palanpur

Key Responsibilities In this role, a typical day will look like:

Attend breakdown calls in the region

Raise request for parts and close transaction under Warranty, CAMP or Chargeable

Completing Installation of equipments on site

Completing Preventive Maintenance as per schedule

Promotion of Service Contract & consumables

Demonstration of products to customers

Imparts training to the customer

Update service report in Oracle

Identifying potential parts requirement and get quote submitted and collect Purchase Order

Identifying potential equipment requirements and generate Service Leads for sales team The Essential Requirements Of The Job Include

Ability to work well independently and exercise appropriate judgment under general direction, Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives, Ability to multi-task,



completing concurrent projects within given time frames and balancing interruptions and change requests

Takes initiative to establish current processes and methods to support a variety of coordination activities, Decision-making and coordination with other departmentsTo solve technical issues, and interact with key partners for problem-solving

Analytical skills and communication skillsAbility to analyse technical problems and provide solutions

WITHIN YOUR TEAM

You will join the existing Team of Service of Ahmedabad region in West zone

This team is responsible for driving and managing sales growth and service excellence of the region

Reporting to the IB manager, you'll work and collaborate closely with associates across departments to ensure seamless services, consumables sales, contracts sales, Education &

Experience Diploma / Engineering In Any Stream, 4+ years of field service experience

Batch coding industry candidate is preferred, Should be familiar and fluent with Local language-Gujarati, At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes, If youve ever wondered whats within you, theres no better time to find out, Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings

All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( :// veralto /our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies

No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral, Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law

We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes,

📌 Field Service Engineer-North Gujarat-Mehsana (Mumbai)
🏢 Esko
📍 Mumbai