Job Profile: Service at bangalore Branch

KRA:-

- Service delivery as per defined parameters
- Supervising B2B projects.
- Improved customer experience and customer satisfaction.
- Training to Technicians Technical, digital, soft skills.
- Categorization of products and Product feedback.
- Revenue targets in the defined sphere of activities.

:-

Candidate needs to handle the following activities:

A. Service delivery as per defined parameters

- Manage service delivery through ASPs and dealers within defined parameters, viz. Open call days, Customer Satisfaction No (CSN), Closure Visit Time (CVT).
- Reviewing and monitoring calls of Authorised Service provider (ASP) and ensuring desired service level are met.
- Manage problem resolution during installation and warranty period.

B. Supervising B2B Projects.

- Project supervision, site visits, attending customer meetings, monitoring and updating project progress.
- Manage critical performance parameters on digital platforms, viz. Power Apps and (Customer relationship management) CRM, (Project Monitoring and Tracking System) PMATS, etc. for various operational activities.

C. Improved customer experience and customer satisfaction.

- Overall improvement in customer’s service experience and customer satisfaction by adhering to processes, guidelines and continual improvement.

D. Training to Technicians

- Coordinate and arrange training for ASP and (Wholesale Dealer) WD technicians and back office.
- Provide training through Toolbox Talk (TBT), accompanied visits and calls rooms training covering technical training,



soft skills and digital platforms.

E. Categorisation of products and Product feedback.

- Manage warehouse activities, viz. categorization and service spares stock control.
- Provide prompt and meaningful feedback on products to enable product Corrective and preventive action (CAPA) at HO.

F. Revenue targets in the defined sphere of activities.

- Achieving service revenue as per plan by planning and conducting Free service camps.
- Revenue generation through ASP and WD channels, accessories, Value Added Services (VAS), etc., as per profile assigned.

Requisite Qualification

Essential

2 years of work experience for Diploma in Engineering

OR

8 years of work experience for ITI With NCTVT

OR

10 years of work experience for ITI

Preferred

Mechanical

Requisite Experience

Essential

1. Front-end handling of customers
2. Manage manpower / team of technicians.

Preferred

Hands-down experience of computer operations – MS Office.

Special Skills Required

Essential: Positive communication skills, customer centricity, empathy towards customers, team player, assertive

Preferred: Use of Digital Apps

Role: Service Engineer, Industry Type: Furniture & Furnishing, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: After Sales Service & Repair Education UG: Diploma in Any Specialization read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills After Sales Support Spare PartsDealer TrainingCustomer ComplaintsTechnical Services

📌 Field Service Engineer| Godrej Interio| Bangalore (Bengaluru)
🏢 Godrej u0026 Boyce (Gu0026B)
📍 Bengaluru