Handle collections for the assigned area/BKT/Portfolio and achieve targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
? Ensure daily visits on cases within the TAT defined.
? Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters.
? Ensure probable flow forward cases are highlighted to supervisor/s in a timely manner.
? Ensure customer satisfaction by ensuring quick resolution of customer issues within specified
TAT Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting.
Key Responsibilities:
📌 Field Collection (Hassan)
🏢 Protium
📍 Hassan
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