- B.sc / BA will be added advantage
- Excellent knowledge of the English language . Good knowledge of computer programs like (CRM software) and other telephone systems .
- . Ability to switch communication styles . Proficient in communication and interpersonal skills . Research and record-keeping skills . Verbal communication . .
- Making thank you calls to donors. Answering calls and resolving queries about product or company.
- Acquiring and updating an individual s contact details.
- Operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
- Operating CRM to update contact details, list of people to call etc.
- Noticing significant subtleties of every discussion.
- Conveying verbal acknowledgments of opportunities to our Sales group for closing.
- Maintains operations by following policies and methodology and functional changes.
- Keeps up quality service by adhering to organization guidelines.
- Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.
- Responding to inquiries concerning the activities of the organization or the organization itself
- Posing questions to comprehend donor details and challenges
Qualifications Skills
- Proven experience as a tele sales representative or other customer service role.
- High school diploma; B.sc/BA will be added advantage.
- Excellent knowledge of the English language
- Positive knowledge of computer programs like (CRM software) and other telephone systems
- Proven track record of successfully extracting details and closing discussions with clients on phone with a positive setting for the future.
- Ability to switch communication styles
- Proficient in communication and interpersonal skills
- Research and record-keeping skills
- Verbal communication
- Outstanding negotiation skills to resolve issues and address complaints
- Data entry skills
- Closing skills
- Telephone skills
📌 Executive, Telecalling (New Delhi)
🏢 Smile Foundation
📍 New Delhi
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