Interested candidates can share their resume on [email protected]

Primary Purpose of the Job

Drive parent satisfaction, maximize fee recovery, minimize students leaving and maximum retention

Key Responsibilities

- Serve as the primary point of contact for parents and build strong, positive relationships.
- Address and resolve parent queries, complaints, and ISRs across all communication channels.
- Collect parent feedback and collaborate with school leadership to improve satisfaction.
- Escalate unresolved grievances to the Principal and Vertex Marketing Team, ensuring timely resolution.
- Track and monitor parent queries, complaints, and resolutions through CRM or other designated systems.
- Ensure proactive communication, timely follow-ups, and effective closure of all parent concerns.
- Guide parents on school policies, procedures, systems, and administrative processes.
- Communicate key information regarding the student lifecycle, school activities, summer camps, and post-school programmes.
- Mediate parent concerns professionally and maintain effective coordination with relevant school teams.
- Enhance parent satisfaction through responsive service, empathy, and a commitment to parent delight.





Experience

- 1-5 years customer service work experience preferably in Education space.

Expected Competencies

- Proactive Communication: Engage parents directly, not just send messages to departments within schools
- Ownership: Departments must own issue resolution; PSL initiates and facilitates. PSL should not chase internal departments for timely resolution and closure
- Team Collaboration: All members, including PSLs, attend and act on parent calls.
- Co-ordinate with SSD -Special Service Desk -Based on requirement coordinate with SDD in case on any escalation or support
- Single Point of Contact: Acts as the dedicated liaison for all service-related tasks and parent concerns, ensuring streamlined communication and quick resolution.
- Tasks until complete Automation: Issuing Bonafide /Transcript /Recommendation /Marksheet as per parents request within 24hrs of request.

Skills and Knowledge

- Ability to work with a diverse parent population.
- Excellent interpersonal and communication skills.
- Robust organizational and time-management skills.

📌 Executive-Parent Service - Vibgyor High - CBD Belapur (Navi Mumbai)
🏢 Vibgyor Group of Schools
📍 Navi Mumbai