About EFS

Established in 2001, EFS Group is a global leader in integrated facilities management services with 75 service lines under 15 business verticals, and operations across 23 international markets. Creating sustainable value for clients and communities, the group delivers disruptive solutions that cater to some of the industry’s most complex needs, spanning sectors including infrastructure and security as well as hospitality and leisure. Home to 25,000 employees from different cultural and professional backgrounds across 30-plus offices, EFS prioritizes embracing and empowering its workforce.

EFS is an ISO-certified, award-winning, and credible choice among multinational companies, and government agencies as well as maintaining its reputation and trust working with 500 fortune companies.

EFS Group is a people-first organization that prioritizes employee well-being and fosters a diverse, inclusive work environment for career advancement through tailored learning and development programs. With a focus on client retention, innovation, and digital transformation, EFS Group is a trusted and agile facilities management services provider, offering a comprehensive portfolio of solutions, including technical operations, maintenance, soft services, and sustainability initiatives. Our commitment to excellence, compliance, and delivering maximum value to clients and stakeholders sets us apart in the global facilities management industry.

Purpose of the role

The purpose of the role is to streamline and facilitate the smooth execution of various operational processes. The position plays a key part in coordinating tasks, schedules, and resources to ensure the efficient functioning of day-to-day operations within our facilities. This involves liaising with different teams, managing documentation, and serving as a central point of contact for communication.

The overarching objective of this position is to enhance operational effectiveness, contributing to the overall efficiency and success of our facility management services. This role demands consistent adherence to high standards of safety, efficiency, and quality.

The role includes but is not limited to:

Objective

● Ensure seamless coordination of tasks among different operational teams, optimizing workflow efficiency and minimizing delays in project timelines

● Develop and maintain efficient schedules for various operational activities, including resource allocation and management, to enhance overall productivity





● Improve communication channels between different operational units, fostering better collaboration, and ensuring information flows effectively within the department

● Establish and maintain organized documentation systems, ensuring the accuracy and accessibility of crucial operational records and reports

● Identify opportunities for process improvement within the Operations Department, implementing strategies to enhance operational effectiveness and reduce inefficiencies

● Implement and monitor quality assurance measures to ensure that operational tasks are completed to the highest standards and in adherence to company policies

Operational Excellence

● Assist in the control of all financial and commercial aspects of the project, contributing to sound financial management and supporting business growth through effective cost control and budget adherence

● Assist in the production of supporting financial information and predefined reports, aligning financial reporting with project and client requirements to enhance transparency and trust

● Enable full auditable trails for various processes, including invoices, timesheets, material orders, and goods received notes, ensuring compliance, accuracy, and transparency in financial and operational activities

Project Management

● Efficiently assign tasks to relevant teams, monitor progress, and implement tracking mechanisms to ensure project milestones are met promptly

● Strategically allocate and optimize resources for different projects, ensuring maximum efficiency and cost-effectiveness

● Facilitate clear and consistent communication among project stakeholders, ensuring all team members are informed and aligned with project objectives

● Work closely with clients to understand project requirements, provide regular updates, and ensure client satisfaction throughout the project lifecycle

● Maintain organized project documentation, including progress reports, issues logs, and change orders, providing comprehensive and transparent project reporting

Key Result Areas

Result Area

Performance Indicator

Data Management





Ability to prepare and update reports as per the SLAs.

Employee Support

Ability to closely follow up with HR to ensure matters relating to employee documentation are completed, upon agreed SLAs (Visa, Employee ID, Insurance, leaves, air tickets, and such).

Staff Deployment

Ensuring correct staff is being deployed on-site as per the SLAs.

Ability to conduct follow-ups and complete necessary tasks relating to their deployment.

Time and Labor

Ability to ensure timely completion of timecards with clear justification.

Ability to produce a monthly analysis of the total overtime and notify stakeholders if there are concerns.

HSE Compliance

Adherence to HSE regulations and proactive management of safety risks.

Qualification / Experience

Education

- Bachelor’s (Business Administration) degree minimum

Experience
- 3-5 years of experience
- Industry: Facilities Management / Projects / Technical Consulting / Real Estate Management / Community Management / Construction /
- Previous Role: Coordinator – Projects / Facility Coordinator or similar role

Knowledge & Key Skills

● Extensive experience in handling administrative and financial facets, showcasing a commitment to the highest ethical standards in interactions with customers, suppliers, and employees.

● Possesses confidence and dedication to delivering top-tier, skilled services. Demonstrates proficiency in gathering, interpreting, and effectively communicating crucial insights from pertinent business data.

● Displays excellent written and verbal communication skills, coupled with the capability to prioritize tasks.

● Adaptable and flexible in approach to work, with a proactive initiative to address unforeseen situations and requirements.

● Exhibits outstanding time management and organizational skills, maintaining composure under pressure.

● Fluency in English

Stakeholder Engagement & Job Context

Stakeholder Engagement

External

Internal

Clients

Senior Management

Government bodies

Support Functions

Contractors

FM Team

Vendors & Suppliers

Job Context: Site-based with frequent Office visits, and potential exposure to various environmental conditions.

Functional Competencies

Functional Competencies

Minimum Level of Proficiency (Scale of 1-5)

*1 being minimum and 5 being maximum

Data Literacy

3

Time Management

4

Team Collaboration

4

Analytical Thinking

3

Organizational Skills

4

Client-Focused Service Delivery

3

📌 Executive (Hyderabad)
🏢 EFS
📍 Hyderabad