ST Courier is looking for Executive - Customer Support to join our energetic team and embark on a rewarding career journey. Team Leadership: Leading and managing a team of customer support representatives, setting performance goals, providing guidance, and conducting regular coaching and training.

Customer Relationship Management: Building strong relationships with customers, addressing their inquiries, concerns, and feedback, and ensuring prompt and effective issue resolution.

Service Quality: Monitoring and maintaining high service quality standards, ensuring that customer interactions are handled professionally, courteously, and in line with company policies.

Strategic Planning: Developing strategies and initiatives to enhance the overall customer support experience, streamline processes,



and improve efficiency.

Performance Metrics: Tracking and analyzing key performance indicators (KPIs) related to customer support, such as response times, resolution rates, customer satisfaction scores, and more.

Process Improvement: Identifying opportunities for process improvement within the customer support workflow and implementing changes to enhance operational efficiency.

Training and Development: Providing ongoing training and professional development opportunities for customer support staff to improve their skills and knowledge.

📌 Executive - Customer Support (Chennai)
🏢 ST Courier
📍 Chennai