Must Have Skills

- Minimum 5 years relevant experience in Calypso.
- Calypso product knowledge L2 level, plus Calypso dev experience and support system tools knowledge.
- Java, Linux, and SQL skills with any RDBMS (Oracle, PostgreSQL, SQL Server).
- Excellent communication skills (both verbal and written).
- Excellent troubleshooting experience with ITSM / ITIL.

Technical Skills

- Hands-on experience with Calypso (front-to-back processing, Treasury, Derivatives, Collateral, Confirmations).
- Solid Java debugging skills.
- Solid SQL skills for data investigation and minor fixes.
- Comfort with Linux/Unix command line for log collection.
- Experience with ITSM tool 'Ivanti Neurons' for incident and change management.
- Understanding of Calypso :




- Act as primary Calypso L2 technical support contact for incidents and service requests.
- Triage incoming tickets, reproduce issues, and apply recovery steps.
- Perform root-cause analysis (RCA) for recurring incidents.
- Conduct Java-level debugging and analyze logs.
- Escalate to Level 3 / Development with detailed technical analysis.
- Execute database queries (SQL) and perform configuration checks.
- Monitor application health and coordinate with infrastructure teams.
- Maintain runbooks, knowledge base articles, and playbooks.
- Participate in on-call rotations.

(ref:hirist.tech)

📌 EvolutyzCalypso Support Engineer (Bengaluru)
🏢 Evolutyz
📍 Bengaluru