We are looking for experienced Customer Service Executives with robust escalation-handling skills to resolve customer issues and deliver excellent customer service.
Key Responsibilities:
- Handle customer queries and escalations effectively.
- Own customer issues end-to-end and ensure timely resolution.
- Improve customer satisfaction, productivity, and first-contact resolution.
- Handle customer complaints on social media.
- Coordinate with internal teams for quick resolution.
- Support process improvements and mentor team members.
Requirements:
- Graduate in any discipline.
- Minimum 2 years of experience in customer service or a similar role.
- Excellent communication and problem-solving skills.
- Experience in escalation handling and social media management preferred.
- Strong customer-centric approach and multitasking abilities.