Company Description FSSSI Global Pvt. Ltd. (Financial Services and Software Solution Innovation Global Pvt. Ltd.) is a multidisciplinary organization providing integrated financial, legal, and software solutions for modern businesses and individuals.

The company focuses on innovation, transparency, and excellence to deliver secure, technology-driven services that support growth and sustainability. With expert teams across finance, technology, and legal domains, FSSSI Global offers end-to-end business support for compliance, operational efficiency, and digital transformation. Its core values—integrity, innovation, excellence, collaboration, and sustainability—guide services ranging from financial advisory, tax consultancy, and legal compliance to company registration and financial software solutions.

Role Description The Engineer Technical Support - L1 role is a full time hybrid position based in Pune City, with flexibility for partial work from home. In this role, the engineer provides first-level technical support to clients and internal teams, addressing issues related to software, systems, and services offered by FSSSI Global.

Day-to-day responsibilities include responding to support tickets and calls, diagnosing technical problems, performing basic troubleshooting, and escalating complex issues to higher-level support as needed.



The role involves documenting incidents, maintaining accurate logs, and following standard operating procedures to ensure timely resolution and high service quality. The engineer also collaborates with cross-functional teams, communicates clearly with customers, and contributes to continuous improvement of support processes.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills to handle Level 1 issues efficiently.
- Candidates should possess solid Analytical Skills to diagnose problems, identify root causes, and follow logical resolution steps.
- Candidates should possess Customer Support and Customer Service skills to manage queries professionally and maintain a positive client experience.
- Relevant technical education such as a diploma or degree in Computer Science, Information Technology, Electronics, or a related field.
- Basic understanding of software applications, operating systems, and networking fundamentals.
- Good written and verbal communication skills in English and local languages as required.
- Ability to work in shifts if needed, manage multiple tickets, and adhere to service-level agreements.
- Prior experience in a helpdesk or technical support environment is an advantage but not mandatory for entry-level applicants.

📌 Engineer Technical Support (Pune)
🏢 FSSSI GLOBAL
📍 Pune