Grade:

Position Name: Engineer - Software

Company overview

About Voya India

Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation.

We support and deliver innovative solutions to Voya’s Retirement, Employee Perks, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.com

Get to Know the Opportunity

Genesys QA Tester responsible for validating IVR, routing, and digital interaction flows, executing functional and automated tests, ensuring API and backend integration quality,



and supporting defect management and UAT activities to deliver a reliable customer experience.

The Contributions You Will Make

Execute functional, regression, and end‑to‑end testing for Genesys Cloud IVR and routing flows.

Validate call flows, prompts, queues, and agent desktop behaviors across voice and digital channels.

Develop and manage automated testing suites using Cyara.

Validate Genesys Cloud APIs, event triggers, and backend integrations.

Identify, document, and track defects with clear reproduction steps and severity levels.

Collaborate with CX engineers, developers, and business teams to ensure high‑quality customer experience delivery.

Produce concise test reports, maintain test cases, and support UAT cycles for releases

Education Qualification

BE, Engineer or any relevant field

Expected Minimum Knowledge & Experience

Other Required Critical Skills

📌 Engineer - Software (India)
🏢 Voya Financial
📍 India