Role & responsibilities

- Receive and manage towing and roadside assistance service requests from Canadian customers and roadside assistance providers.

- Assign service calls to drivers based on location, availability, priority, and estimated arrival time.

- Monitor drivers and vehicles using GPS tracking and dispatch software.

- Update call statuses accurately, including dispatched, en route, on scene, towing, and completed.

- Communicate professionally with drivers, customers, and roadside assistance providers through phone, email, and dispatch platforms.

- Ensure all service calls are entered correctly into the dispatch management system.

- Monitor pending calls, driver response times, and service delays.

- Maintain accurate records of service details, mileage, timestamps, and driver notes.





- Coordinate with Canadian operations management to resolve dispatch issues and customer concerns.

- Follow company Standard Operating Procedures (SOPs) and maintain high service standards.

- Prepare daily shift reports and communicate outstanding calls during shift handovers.

Preferred candidate profile

- Previous experience in dispatching, logistics, transportation, trucking, towing, or roadside assistance.

- Experience working with Canadian or US customers.

- Familiarity with dispatch management software, GPS systems, or CRM platforms.

- Experience with Towbook, Samsara, or similar systems is an advantage.

- International voice process or BPO experience will also be considered.

What We Offer

📌 Dispatch (Delhi)
🏢 Olympic Towing
📍 Delhi