Role Description Overview

This position is responsible for overall P&L; / EBITDA / Customer Satisfaction / Leadership & inspiring the operations team with accountability for service delivery and customer interaction to ensure seamless delivery.

Responsibility

Areas

- Financial responsibility for each customer account assigned to the LOB & Ensures Financial Success.
- Manage high Customer Satisfaction Level
- Improve Accounts/Teams Performance Motivate team to achieve desired Quality and Production targets
- Conduct performance appraisals for Assistant Director, Director, Delivery Managers, Assistant Delivery Managers, Group Leaders and assist with appraisals
- Responsible for attendance and shrinkage control across client team
- Conduct periodic and surprise audits and checks to ensure compliance with documented policies and procedures




- Development and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across teams and processes Transition Management
- Participate in and contribute to client conference calls, management meetings and department meetings
- To liaison with other areas of the company affecting successful operations
- Maintain the efficiency level
- Measures target achievements, skills at man-management, P&L; / EBITDA / Customer Satisfaction / Leadership
- Responsible for the overall adherence of Operational SLAs.
- Ensure that the team’s adherence to QMS and ISMS standards

📌 Director Medical coding (Bengaluru)
🏢 Vipany Global
📍 Bengaluru