Job highlights

- Serve as 2nd level escalation tier for servicing,and back office related complaints .

- Bachelor s degree from a recognized institute .

- Excellent collaborative,communication,organizational,and problem-solving skills are required

- Preferred Qualifications

- Passion for delivering a great customer experience at scale .

Responsibilities

- Serve as 2nd level escalation tier for servicing, and back office related complaints

- Exceed all quality standards and customer expectations of great service

- Consistently uphold all compliance and regulatory standards in customer dealing

- Provide excellent customer service and provide answers to client questions within set standards

- Follow up on unfavorable surveys responses to understand root cause and remediate/escalate as needed

- Serve as customer advocate for regulatory and non-regulatory complaints

- Participate in the planning of small to moderate scope projects

- Assist in tracking and trend analysis of customer complaints to the end that we reduce complaints and consistently improve the customer experience

- Ensure efficiency in case management to ensure Turn Around Time targets exceeded for all business units

- Demonstrate advanced knowledge of multiple areas of consumer banking operations

- Passion for delivering a outstanding customer experience at scale





- Excellent collaborative, communication, organizational, and problem-solving skills are required

Basic Qualifications

- Bachelor s degree from a recognized institute

- Minimum 2 years of customer service experience

- Must have a positive attitude and be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment.

- Partner with multiple business functions to deliver complaint resolution and ensuring risks are appropriately mitigated.

- Showcase your attention to detail and ability to manage several tasks at once by ensuring all cases are appropriately investigated and resolved.

- Demonstrate basic banking knowledge with an emphasis on customer experience and company culture.

Preferred Qualifications

- Strong problem solving and analytical/accounting skills

- Ability to multi-task in a fast-paced environment

- Excellent communication skills, both verbal and written

- High level of accuracy and attention to detail

- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

- Identify processes and controls improvement by leveraging constant evolving tools that can be used to build scalability without introducing new risks.

📌 Direct To Consumer- US Deposits - Complaints (Bengaluru)
🏢 Goldman Sachs
📍 Bengaluru