Job highlights

- Bachelor s degree from a recognized institute . 1-2 years customer service or related experience . Proficient with Microsoft Suite (including Word,Excel,PowerPoint,and Outlook)

- Assisting with inbound and outbound calls when required

- Preferred Qualifications

- Experience using a session based or continuous messaging platform .

- Previous chat experience

Responsibilities

- Service Marcus customers through various channels with a focus on communicating via web chat/mobile app

- Contribute feedback to develop current content and refine the existing content library

- Research escalated customer issues and provide customer-centric resolutions

- Accessing multiple electronic systems and documenting steps taken, while efficiently and accurately completing the customer request

- Participating in projects or process improvements to drive operational excellence





- Meeting established goals for all performance metrics, including chat quality, productivity and schedule adherence, to provide an exceptional level of service to prospective and current customers

- Abide by applicable regulatory and departmental policies and procedures

- Assisting with inbound and outbound calls when required

Basic Qualifications

- Bachelor s degree from a recognized institute

- 1-2 years customer service or related experience

- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

Preferred Qualifications

- Strong written communication skills and typing proficiency

- Excellent attention to detail

- Experience using a session based or continuous messaging platform

- Previous chat experience

📌 Direct To Consumer - Chat Process -Digital Operations - Specialist (Hyderabad)
🏢 Goldman Sachs
📍 Hyderabad