About the Role:

We are looking for a

DevOps Engineer to join our

Cloud Service Desk (CSD)

team, supporting business-critical applications and cloud platforms across AWS and Azure environments. This role combines DevOps engineering with operational support, acting as a key link between Engineering, Cloud Infrastructure and IT Operations.

Key Responsibilities:

- Support and manage AWS (ECS, EKS, EC2, S3, CloudFront) and Azure cloud environments.

- Provide operational support for Microsoft (.NET) and Java applications across Windows and Linux platforms.

- Monitor, troubleshoot and resolve infrastructure, application and deployment issues.

- Manage IAM access, security policies and cloud platform configurations.

- Support CI/CD deployments, release activities and platform upgrades.

- Act as an escalation point for cloud and application incidents.

- Participate in incident, change, problem and release management processes.

- Maintain operational documentation, runbooks and service desk knowledge articles.

- Drive automation, service improvements and platform reliability initiatives.

Skills & Experience:

- 3-5 year's experience in DevOps, Cloud Infrastructure,



SRE or Cloud Operations.

- Hands-on experience with AWS and Azure cloud services.

- Experience supporting Windows and Linux environments.

- Knowledge of .NET and Java application stacks.

- Experience with API gateways, IIS, Nginx, Apache or application servers.

- Understanding of IAM, cloud security and access management.

- Robust troubleshooting, communication and stakeholder management skills.

Nice to Have:

- Experience with CI/CD pipelines and Infrastructure as Code (Terraform, CloudFormation, ARM/Bicep).

- AWS and/or Azure certifications.

- Knowledge of ITIL processes and service management.

Role Requirements:

- Flexibility for 24-hour shift work or out-of-hours support where required.

- The hybrid work model applies to this role which requires to come to the office whenever needed. You will be expected to perform in a flexible environment but ensuring delivery.

- Ability to support production cloud-native platforms and participate in incident, change and release activities as required.

📌 DevOps Engineer (Mumbai)
🏢 Ims People Possible
📍 Mumbai