Job highlights

- Provide any other relevant platform reports (AD,MECM,Intune) as and when required .

Key responsibilities: Technical troubleshooting, problem investigation and user query resolution for Desktop product

Manage stakeholders and vendors across Novo Nordisk for Desktop as L2 analyst.

Co-ordinate on Incident, problem, Change and Service Request

Creation of ServiceNow reports for incident/service request trending

Main job tasks

- Operations of Desktop service and allied services such as MECM and MS Intune.
- Communication related to changes on all platforms like email, MS Team channel, Yammer, etc.
- Documenting Operations, maintenance manual related to compliance, process, SOPs, etc.
- Basic Technical troubleshooting, problem investigation and user query resolution for Desktop like Image Management and distribution, Software Deployment, GPO/CSP Management
- Monitor and respond to incidents and service requests on all support channels of Desktop.
- Represent Novo Nordisk as Incident Manager for Incidents and Requests coming in the Desktop service.




- Coordinate with stakeholders during Major Incidents
- Create Incident and Service request reports from ServiceNow on the relevant Assignment groups
- Provide any other relevant platform reports (AD, MECM, Intune) as and when required
- Manage stakeholders and vendors across Novo Nordisk for Desktop as L2 analyst.
- Coordinate and manage weekend maintenance activities with stakeholders and communicate accordingly
- Co-ordinate and test including UAT (updating drivers, patching activities etc.)
- Scope of Authority:
- Give Inputs in day-to-day operations/incident management in liaison with Service Manager and Service Architect.
- Delegated responsibilities and tasks from Product Owner, Service Manager and Service Architect such as access approvals, On behalf of them.
- Other areas of responsibility:
- Employee expected to act independently to ensure all aspects of meeting quality levels on service use

📌 Desktop MEDM Operations Analyst (Bengaluru)
🏢 Seven N Consulting
📍 Bengaluru