Job highlights

- . Good general understanding of IT principles such as ITIL,Desktop / Laptop Support,Windows Admin,Networks,Hardware and Domains

Main Duties and Responsibilities

- Install, upgrade, support, and troubleshoot Windows, Mac and any other authorized desktop software/applications.
- Install, upgrade, support, and troubleshoot. Eligible Recipient Workspace Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- To follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support (Smart hand Support) to the customer/OEM SME s towards Install, upgrade, support and troubleshooting of devices in Network and Compute setting
- MSI standard software installations/troubleshooting, driver updates, PC tuning activities, reimaging, security, encryption (BitLocker), antivirus.
- Application installation, support, user assistance (MSI standards such as Google suite, okta, vpn, dialpad, Adobe, Microsoft, iprocurement)
- To assist users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible within SLAs; escalating incidents to other support teams where necessary
- To accurately record, update, and document requests using the IT service desk system
- To maintain a first-class level of customer service,



ensuring that all customers are treated efficiently and in an appropriate manner

- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- To be a highly motivated team player with the skills and ability to manage changing priorities
- To create, maintain, and publish relevant support documentation in order to assist all Eligible Recipients with the quick resolution of their incidents and service requests and enable users to become more self-sufficient

- Be willing to attend training as necessary to keep up-to-date with the latest technology and internal system processes
- To attend training courses as identified and agreed for appropriate development
- To contribute towards reporting as per customer requirement

- Any other tasks as assigned and within the skillset of the person

Technical Skills:

- Good general understanding of IT principles such as ITIL, Desktop/Laptop Support, Windows Admin, Networks, Hardware and Domains

Mandatory Skills Desktop/End-User Support / Break-fix / Desk-side / Basic Networking Skills/Windows, macOS, Hardware Troubleshooting/Helpdesk Support,IT Service Desk/Incident Management, Network Compute Support, Software Installation Upgrades, ITIL/IMAC

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Desktop Engineer (Bengaluru)
🏢 Iron Systems
📍 Bengaluru