Location – Mumbai (Airoli).

Shift – 24x6.

Excellent Communication.

Mandatory Requirement - Minimum 14 months (1.2 Yrs) of experience in IT support function.

Positive communication skills, willing to work in shift and teamwork with global customers / service providers.

Ability to resolve issues within the SLA and work on the daily tickets and requests. Bachelor’s degree in information technology or computer science/ Diploma engineering or relevant experience

Roles and responsibilities -

Technical support – Desktops, Laptops, MFD, Thin Client, VNET, Network devices & MAC devices, Installation of relocated /migration of Desktops & other devices

Technical support – Application software for Desktops/Laptops/Thin Clients/MAC devices Technical support – O/S related patch upgrades & compliance agent & Virus control

Maintenance of security controls in Desktops/Laptops / Thin Client / MAC devices





Monitoring & updating latest Anti-Virus definitions & security patches for all deployed endpoints & working on virus infected pc and cleaning the Desktop/Laptop/Thin Client/MAC devices & should be able to handle hardware issues.

Closing calls within SLA Escalation Management & Knowledge Management

Guaranteed SLA uptime for all calls (95%) Vendor coordinator for Desktops/Laptops problems

Attending and managing the user calls Coordinating and Updating Desktops movement (CMDB) Coordinating with Asset tracker for maintaining asset Management (Hardware & Software)

Keeping track of SLA for all calls IIS / SQL Server issues troubleshooting Coordination for Security Audits

Monitoring Print Server, generating report on Print usage on Printers

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Airoli)
🏢 VDA infosolution
📍 Airoli