Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining robust financial relationships with clients.
Duties and Responsibilities
- Achieve collections target by visiting customers/agency.
- Monitor performance against set parameters and provide regular updates.
- Ensure legal guidelines are complied with while repossessing products.
- Maintain accurate records of customer interactions and transactions.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Manage a team of collection officers to achieve overall targets.
- Rectify problems encountered during the collection process.
- Manage average collection reports to monitor and improve collection performance.
- Case to Case tracking.
- Resolution at per AOP within agreed timelines.
- Portfolio Management.
- Debt Collection Strategy.
- Target Achievement.
- Regulatory Compliance.
- Reporting and Analysis.
- Risk Management.
- Team Leadership.
- Vendor Management.
- Co-ordinating with internal and external clients.
- Debt Collection &
• Recovery.
- Risk Mitigation &
• Legal Proceedings.
- Record Keeping &
• Reporting.
- Compliance &
• Regulations.
Required Qualifications and Experience
- Achieve collections target by visiting customers/agency.
- Monitor performance against set parameters and provide regular updates.
- Ensure legal guidelines are complied with while repossessing products.
- Maintain accurate records of customer interactions and transactions.
- Handle escalations promptly and effectively to resolve issues.
- Daily DRR (Daily Risk Report) management.
- Develop and implement strategies to improve collection rates.
- Manage a team of collection officers to achieve overall targets.
- Rectify problems encountered during the collection process.
- Manage average collection reports to monitor and improve collection performance.
- Case to Case tracking.
- Resolution at per AOP within agreed timelines.
- Portfolio Management.
- Debt Collection Strategy.
- Target Achievement.
- Regulatory Compliance.
- Reporting and Analysis.
- Risk Management.
- Team Leadership.
- Vendor Management.
- Co-ordinating with internal and external clients.
- Debt Collection &