Title of Role: Data Officer / Knowledge Management Specialist

Employment Type: Full-time

Experience Required: 3-4 years

Reporting To: KMS Project Lead

Location: Corporate Office, Gurugram

Role Overview

We are looking for a structured, detail-oriented, and process-driven Data Officer / Knowledge Management

Specialist to manage and maintain the centralized Knowledge Management System (KMS) using SharePoint as the enterprise knowledge repository. The role is responsible for ensuring that organizational documents, data records,

SOPs, policies, templates, reports, and knowledge assets are properly organized, standardized, tagged, updated,

version-controlled, and easily retrievable.

The incumbent will coordinate with departmental SPOCs to collect, validate, classify, and periodically update documents across functions. The role will also configure SharePoint document libraries, permissions, metadata,

taxonomy, views, and search structures, and set up Power Automate workflows for document submission, review,

approval, notifications, reminders, and escalation. The position will support governance, data accuracy,

confidentiality, user adoption, and continuous improvement of the KMS.

Key Responsibilities

1. Centralized KMS / SharePoint Repository Administration Manage and maintain the centralized KMS on SharePoint as the single source of truth for approved organizational documents and knowledge assets.

Configure SharePoint sites, document libraries, folder structures, views, permissions, user groups, retention settings,

versioning, and archival areas.

Maintain repository hygiene by ensuring controlled upload, accurate classification, appropriate access, and timely archival of obsolete documents.

2. Document Organization, Tagging Standardization Create and enforce standard document naming conventions, document categories, templates, formats, and filing structures.

Organize documents by department, function, process, document type, owner, review cycle, confidentiality level,

approval status, and validity.

Standardize documents received from departments before upload, including formatting, indexing, file naming,

categorization, and classification.

3. Metadata Framework, Taxonomy Searchability Design and maintain metadata frameworks, taxonomy, managed tags, and SharePoint columns for easy retrieval,

filtering, search, and reporting.

Define mandatory metadata such as department, document owner, process, version, effective date, review date,

expiry date, approval status, and access level.

Continuously improve searchability by reviewing user queries, missing tags, duplicate records, outdated content, and retrieval gaps.

4. Data Accuracy, Consistency Version Control Drive data accuracy, consistency, completeness, and version control across departments.

Maintain approved versions, change logs, revision history, obsolete document archives, and document status trackers.

Identify duplicate, outdated, incomplete, unapproved, or conflicting documents and coordinate corrective action with the concerned owners.

5. Departmental SPOC Coordination Document Validation Coordinate with departmental SPOCs to collect, validate, update, and publish documents at defined intervals.

Follow up with document owners for missing documents, review dates, approvals, corrections, and periodic confirmations. Maintain department-wise trackers for document submission, validation status, pending actions, review cycles, and escalation requirements.
1.



Power Automate Workflows Process Automation Set up Power Automate workflows for document submission, review, approval, publishing, notifications, reminders,

and escalations.

Configure approval flows for new documents, revised documents, periodic reviews, expiry alerts, and owner confirmations.

Monitor workflow performance, resolve basic automation issues, test changes, and maintain workflow documentation for governance and audit traceability.

2. SOPs, Governance Compliance Controls Establish SOPs and governance protocols for document creation, approval, upload, revision, review, archival, access control, retention, and deletion.

Define document-control workflows, review cycles, roles, responsibilities, access protocols, confidentiality levels, and escalation matrices.

Support internal audits, compliance reviews, management reviews, and process-improvement initiatives through controlled document availability.

3. Reporting, Usage Tracking Continuous Improvement Track KMS usage, document completeness, search performance, update status, aging, overdue reviews, gaps, and user adoption metrics.

Generate periodic reports and dashboards for management review, including missing documents, obsolete documents, approval delays, and frequently accessed content.

Identify improvement opportunities in repository structure, metadata, governance, workflow automation, training,

and user experience.

4. Training, User Support Adoption Prepare user guides, FAQs, upload instructions, workflow instructions, and training material for departmental SPOCs and end users.

Conduct orientation sessions and provide ongoing support for SharePoint usage, document submission, search,

retrieval, and governance processes.

Promote consistent usage of the KMS across departments and reduce dependency on scattered folders, informal storage, and uncontrolled document circulation.

Key Deliverables
1. Configured SharePoint KMS repository with structured document libraries, folders, views, and access rights
2. Department-wise document master index with owner, version, status, review date, and access level
3. Metadata framework, taxonomy, mandatory tagging guideline, and searchability structure
4. SharePoint configuration blueprint covering site structure, libraries, permissions, versioning, and archival logic
5. Power Automate workflows for document review, approvals, notifications, reminders, expiry alerts, and escalations
6. SOPs for document creation, validation, upload, approval, version control, periodic review, archival, access control, retention, and deletion

7. Departmental SPOC coordination tracker and document update calendar
8. Version control register, change log, approval trail, and obsolete document archive
9. Access control and confidentiality classification matrix
10. Monthly KMS usage, completeness, gap, workflow, and compliance report
11. Training material / user guide for SPOCs and end users

Expected Outcomes Purpose Centralized SharePoint KMS repository Single source of truth for approved organizational documents and knowledge assets





Configured document libraries and permissions Controlled storage, access, ownership, and document visibility by role and department

Metadata and taxonomy framework Consistent tagging, categorization, filtering, searchability, and reporting

Standardized document structure Uniform naming, formatting, classification, and filing across departments

Automated Power Automate workflows Structured document review, approval, reminders, notifications,

expiry alerts, and escalations

Version-control mechanism Current approved documents remain active; obsolete documents are archived with traceability

Department SPOC coordination tracker Timely collection, validation, periodic review, and update of documents

Governance SOPs Transparent rules for upload, approval, revision, review, access, archival,

retention, and deletion

Usage and gap dashboard Visibility on adoption, missing documents, overdue reviews,

approval delays, and retrieval gaps

Training and adoption support SPOCs and users can submit, search, retrieve, and update documents correctly

Continuous improvement log Recurring issues, user feedback, and corrective actions are tracked to closure

Essential Qualifications

Graduate degree in any discipline; preferred fields include Library Information Science, Information Management,

Business Administration, Data Management, Computer Applications, Quality Management, or equivalent.

3-4 years of relevant experience in knowledge management, document control, records management, data administration, MIS, process documentation, QMS documentation, or compliance documentation.

Hands-on experience in SharePoint configuration, including document libraries, permissions, user groups, metadata columns, views, versioning, and repository administration.

Working knowledge of Power Automate for document review, approval flows, notifications, scheduled reminders,

expiry alerts, and escalation workflows.

Strong understanding of metadata, taxonomy, tagging, document indexing, repository structuring, searchability,

access controls, and version control.

Good working knowledge of MS Word, MS Excel, MS PowerPoint, PDF tools, Microsoft 365, and basic dashboard /

reporting tools.

Experience in SOP creation, policy documentation, audit trails, document retention, approval workflows, and governance documentation.

Strong analytical ability, attention to detail, coordination skills, written communication, follow-up discipline, and ability to maintain confidentiality of sensitive records.

Preferred Competencies

Process orientation with the ability to convert scattered documents into a controlled, searchable, and governed knowledge base.

Ability to identify gaps, duplications, outdated content, weak ownership, approval delays, and inconsistent classification in departmental documentation.

Comfort with cross-functional coordination, escalation tracking, user training, and periodic management reporting.

Practical understanding of Microsoft 365 ecosystem, including SharePoint, OneDrive, Teams, and Power Automate.

Basic understanding of compliance, audit, ISO / QMS documentation, or healthcare / service-sector documentation will be an added advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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