- Rack setup, layout, leveling and power strip setup.

- Installation and maintenance of the structured cabling system.

- Knowledgeable in Switch racking and Installing whips

- Extending customer circuits including POTS, T1, T3, Ethernet, and Fiber.

- Terminating fiber optic cabling.

- Maintain accurate records and document all problems.

- Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.

- Physical destruction of storage devices ensuring data is non-recoverable

- Logical tracking and daily intercampus secure transport of storage media

- Safe and secure transport of storage media within client site as well as intercampus transport

- Troubleshoot issues that may arise during drive wiping

- Troubleshoot and problem solve for physical and logical discrepancies

- Reconcile all wiped/destroyed media across internal records

- Use of proprietary data sanitization software

- Utilize various inventory systems, determining which devices are destroyed or sanitized

- Coordinate pickup of sanitized and destroyed devices

- Prioritize tracking and reconciling part movement/destruction through task system.

- Sync with global teams on various tasks and upcoming innovations

- Meet SLAs/Deadlines on data eradication and/or destruction

- Assist with additional data center side projects as appropriate

- Provide updates and feedback via daily reports and weekly meetings

- Travel to other regions supporting project scale up

- Maintain cleanliness and organization of Eradication Room and tech work space





- Understanding of network cabling standards

- Experience interfacing with hardware vendors

- Physical inspection of main/intermediate fiber optic distribution frames and lit gear

- Verify, measure and record light readings on active fiber circuits

- Identify discrepancies between inventory systems and physical configurations

- Trace fiber and copper connections on active circuits

- Physical inspection of electrical distribution systems within equipment racks

Coordinate entry, exit, and alarm resolution with client NOC.

Requirements/Qualifications:

- High School Diploma Required ; IT Certifications (A+, Network+) preferred

- Minimum 4+ year of technical support experience

- Previous experience with inventory management system(s)

- Knowledge of Microsoft Office Suite (Excel, Word, etc.)

- Ability to multitask and work effectively with others & Ability to quickly shift priorities based on client needs

- Excellent fit with ARM culture and values with a keen eye for attention to detail and positive attitude

- Extraordinary care when touching client live fiber networks

- Minimum 5 years of experience working in high density data centers or carrier-neutral colocation environments

- Understanding of safety requirements for working with fiber optic cables and electrical distribution systems in a data center workplace

- Ability to work in a data center environment for 8-10 hours per day, including standing, bending, and reaching

- Active driver s license and passport (or ability to obtain within 6 weeks).

📌 Data Centre Touch support Professionals (Bengaluru)
🏢 The IT Mind Services
📍 Bengaluru