Data & MIS Officer-Digital Banking Kotak 811-CEC-VKYC CEC Voice Data & MIS Officer – 811 Department Customer Experience Center Location Thane / Mumbai Reporting Relationship CEC Voice MIS Officer Position Grade Assistant Manager / Deputy Manager Job Role Develop and maintain MIS dashboards and reports using tools like Excel, SQL, and BI platforms like Power BI Extract, cleanse, and analyze operational data to uncover insights and trends Monitor data collection procedures and ensure accuracy/integrity Perform troubleshooting of reporting issues, ensuring optimal MIS performance of SQL queries To be aware of and comply with any updates about the process so it can be implemented in reports/dashboards Adherence to Information Security norms & quality process norms Graduate Preferably 1-2 years’ experience in voice-based customer service MIS/data reporting roles Strong data skills: SQL, Excel, experience with BI/reporting tools (Power BI)



Analytical mindset with strong problem-solving abilities; attention to detail in handling data and customer interactions Ability to multitask, manage time effectively, and collaborate with cross-functional teams Flexible to work on extended work hours Versatile to get scattered 4 Week Offs in a month with 9 hours shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers Experience Level Mid Level

📌 Data and MIS Officer - Digital Banking (Thane)
🏢 Kotak Mahindra Bank
📍 Thane