Job highlights

- CVP Developer Cisco Job Summary: We are seeking a skilled CVP (Customer Voice Portal) Developer to design,develop,and maintain IVR solutions using Cisco CVP (Customer Voice Portal) .The ideal candidate should have experience in call flow design,voice application development,integration with backend systems,and telephony protocols
- 3+ years of experience in IVR development with Cisco CVP

CVP Developer Cisco Job Summary: We are seeking a skilled CVP (Customer Voice Portal) Developer to design, develop, and maintain IVR solutions using Cisco CVP (Customer Voice Portal) . The ideal candidate should have experience in call flow design, voice application development, integration with backend systems, and telephony protocols .

Key Responsibilities:

- Design, develop, and deploy IVR applications using Cisco CVP and related technologies.
- Implement call routing, voice recognition, and self-service automation .
- Develop and maintain CVP call flows, VXML applications, and Studio scripts .
- Integrate CVP solutions with Cisco Unified Contact Center Enterprise (UCCE) or UCCX .
- Work with speech recognition (ASR) and text-to-speech (TTS) technologies .
- Integrate IVR applications with databases, web services, CRM, and third-party APIs .
- Optimize call flows for efficiency, performance, and user experience .
- Troubleshoot and resolve CVP-related issues,



including call quality and latency .
- Work with SIP, VoIP protocols, CTI, and telephony systems .
- Stay updated with Cisco CVP advancements, best practices, and emerging IVR technologies .

Qualifications & Skills:

- Bachelor s/Master s degree in Computer Science, Telecommunications, or a related field.
- 3+ years of experience in IVR development with Cisco CVP.
- Proficiency in Java, JavaScript, VXML, VoiceXML, and SSML .
- Strong knowledge of Cisco UCCE/UCCX, SIP, RTP, VoIP, and telephony protocols .
- Experience with Nuance or Google Speech for ASR/TTS integration .
- Familiarity with cloud-based IVR solutions and AI-driven voice automation .
- Strong problem-solving, debugging, and analytical skills.

Preferred Experience:

- Cisco CCNA Collaboration or CCNP Collaboration certification is a plus.
- Experience with AI-driven voice bots and NLP-based IVR interactions .
- Knowledge of IVR security best practices and compliance standards .

Why Join Us?

- Work on advanced Cisco CVP and IVR technologies .
- Opportunity to collaborate with top voice application developers and telecom engineers .
- Competitive salary, training resources, and growth opportunities opportunities.

If you are passionate about CVP development, IVR solutions, and enhancing customer interactions , we encourage you to apply ","

📌 CVP Developer Cisco (Kolkata)
🏢 UFS Networks
📍 Kolkata