Job Role

We are looking for an experienced and people-focused Customer Service Supervisor to lead and support our customer service team. The ideal candidate should have excellent communication skills, robust team-handling experience, and a customer-first approach. The candidate will be responsible for managing day-to-day team operations, monitoring performance, handling escalations, and ensuring a high standard of customer service.

Key Responsibilities

- Supervise and manage the day-to-day activities of the Customer Service team.
- Lead, motivate, and support team members to achieve individual and team targets.
- Monitor team performance, productivity, quality, attendance, and service levels.
- Handle customer escalations and ensure timely and appropriate resolution.
- Ensure customers receive professional, accurate, and timely responses.
- Conduct regular team briefings, coaching sessions, and performance discussions.
- Identify training and development needs within the team.
- Monitor calls, emails, tickets, and other customer interactions to maintain service quality.
- Prepare and share daily/weekly performance reports and operational updates.
- Coordinate with other departments to resolve customer issues and improve processes.
- Ensure team members follow company policies, procedures, and customer service standards.
- Support the Manager with performance management, feedback, and operational improvements.
- Identify recurring customer issues and suggest process improvements

Required Skills

- 2–5 years of experience in Customer Service, Contact Centre, Helpdesk, or a similar environment.
- Graduate in any any stream will be preferred




- Relevant customer service or team-management experience will be preferred
- Previous experience in team handling/supervisory responsibilities is required.
- Excellent verbal and written communication skills.
- Strong customer-handling and escalation-management skills.
- Ability to coach, motivate, and manage a team effectively.
- Strong problem-solving and decision-making abilities.
- Good understanding of customer service KPIs such as AHT, CSAT, SLA, Quality, Productivity, and Resolution Rate.
- Good knowledge of MS Excel, CRM, ticketing systems, or customer service tools.
- Ability to work under pressure and manage multiple priorities.
- Strong interpersonal skills with a professional and positive approach

Preferred Candidate Profile

- Strong communication and interpersonal skills.
- Proven team-handling experience.
- Customer-service oriented with a problem-solving mindset.
- Comfortable handling difficult customers and escalations.
- Experience working in a target-driven and KPI-based environment.
- Strong ownership and accountability.
- Flexible to work in rotational shifts, if required

Apply Now

- Job Application Form: https://tr.ee/d5y70Z
- WhatsApp: +91-(phone hidden)
- Call: +91-(phone hidden)
- Portfolio: https://linktr.ee/hireuglobal

Warm Regards, Hire U Global Staffing Team

Contact: +91-(phone hidden)

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits

- Commuter assistance
- Health insurance
- Leave encashment
- Provident Fund

Application Question(s):
- Do you have relevant experience in Customer Support (BPO or KPO) as a Team lead?

Education:
- Bachelor's (Required)

Location:
- Mohali, Punjab (Required)

Work Location: In person

📌 Customer Support Team Leader (Sahibzada Ajit Singh Nagar)
🏢 HireU Global
📍 Sahibzada Ajit Singh Nagar