Company Description eduTinker is a rapidly growing education technology company headquartered in Singapore, with a robust presence in Kenya, India, Nepal, and other regions. The company provides innovative, integrated school management systems to more than 900 educational institutes, helping them streamline operations and enhance learning experiences. eduTinker’s all-in-one platform covers fees and admission management, school and learning management, smart school analytics, and digital content, delivering measurable impact such as a 27% increase in revenue and $320 million in fees processed. Backed by global strategic investors and a team with over 20 years of combined industry experience, eduTinker fosters a collaborative, user-centric, and innovation-driven work culture.

The organization is committed to transforming education and serving as a one-stop solution for schools and institutes worldwide.

Role Description As a Customer Support Specialist at eduTinker, you will be the primary point of contact for institutes and users, providing timely and accurate assistance across our school management and learning platforms. In this full-time hybrid role based in Ahmedabad, you will handle customer inquiries via phone, email, and chat, troubleshoot technical and usage issues, and guide users through platform features and best practices, with flexibility to perform some responsibilities from home. You will document support tickets, escalate complex problems to the appropriate teams, and follow up to ensure resolution and customer satisfaction.





On a day-to-day basis, you will collaborate with product and technical teams to relay customer feedback, contribute to support documentation and FAQs, and help improve processes and service quality. You will also participate in training sessions and knowledge sharing to stay up to date on new features and updates.

Qualifications

- Candidates should possess strong Customer Support and Customer Satisfaction skills, with experience handling inquiries, resolving issues, and maintaining a user-focused approach.
- Candidates should possess excellent Interpersonal Skills, including clear communication, empathy, patience, and the ability to build trust with diverse stakeholders.
- Candidates should possess Technical Support capabilities, including basic troubleshooting, comfort working with web-based platforms, and the ability to learn new tools quickly.
- Candidates should possess Analytical Skills to understand user problems, identify patterns, propose improvements, and support data-driven decision making.
- Candidates should ideally have experience in EdTech, SaaS, or education-related services, along with strong written and verbal communication in English and local languages.
- Candidates should have the ability to work in a hybrid setup in Kanpur, manage multiple cases in parallel, and collaborate effectively with cross-functional teams.
- A diploma or bachelor’s degree in any discipline is preferred; relevant experience in customer service, helpdesk, or technical support roles is an advantage.

📌 Customer Support Specialist (Ahmedabad)
🏢 eduTinker
📍 Ahmedabad