Location: Najafgarh, New Delhi

Industry: Medical and Surgical Instruments, Furniture & Equipment (Manufacturer)

Company: Royal International (Alis Pro)

Job Overview

We are looking for a responsible and customer-oriented Customer Support & Service Executive to manage customer calls, product replacement requests, refund processing, and after-sales service for our showroom dealing in medical instruments, furniture, and equipment.

Key Responsibilities

- Handle incoming and outgoing customer calls and resolve customer queries professionally.
- Manage product replacement requests, including coordination for defective, damaged, or incorrect products.
- Process customer refund requests and coordinate with the accounts team for timely settlements.
- Coordinate with customers regarding order status, delivery issues, replacements, and refunds.
- Maintain accurate records of customer complaints, replacement cases, refunds, and follow-ups.
- Coordinate with the sales, warehouse, service,



and accounts teams to ensure timely resolution of customer issues.
- Provide after-sales support and maintain positive customer relationships.
- Follow company policies for replacements, returns, and refunds.
- Ensure proper documentation and timely closure of customer service requests.

Required Skills

- Positive communication and customer-handling skills.
- Basic computer knowledge and proficiency in MS Excel.
- Strong follow-up, coordination, and problem-solving abilities.
- Attention to detail in maintaining records and processing requests.
- Ability to manage multiple customer queries efficiently.
- Experience in customer support, showroom operations, or after-sales service will be preferred.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support & Service Executive (Najafgarh)
🏢 Royal international
📍 Najafgarh