Key Responsibilities

- Handle inbound and outbound calls from US-based customers regarding flight reservations and travel-related queries.

- Assist customers with flight bookings, cancellations, rescheduling, ticket reissues, and refund requests, airline fare rules, baggage policies, cancellation charges, and ticket conditions accurately.

- Resolve customer complaints and provide appropriate solutions while maintaining high customer satisfaction.

- Meet assigned targets for customer satisfaction, call quality, productivity, and resolution rates.

Required Skills and Qualifications

- 2 to 4 years of experience in a US voice process, preferably in travel, airline, OTA, or international customer service.

- Excellent spoken English with clear pronunciation, fluency, and confidence in handling US customers.

- Experience managing customer queries and complaints over phone calls.

- Working knowledge of flight bookings, cancellations, refunds, reissues, and rescheduling,



airline policies, fare rules, baggage allowances, and ticketing procedures.

- Knowledge of GDS platforms such as Amadeus, Sabre, or Galileo will be an advantage.

- Solid customer service, active listening, negotiation, and problem-solving skills.

- Ability to handle challenging conversations professionally and work under performance targets.

Preferred Candidate Profile

- US travel process or US airline customer support.

- International flight reservations and ticketing.

- Online travel agencies (OTAs) and travel management companies.

- US-based customer service and international voice processes.

- Flight cancellation, refund, rebooking, and ticket modification support.

Kindly share your updated resume with HR Ashish Negi - [email protected]

📌 Customer Support Representative (Gurugram)
🏢 The Wizfair
📍 Gurugram