** Experience of e-commerce and websites like Shopify and Shiprocket.

Seeking a professional individual with the ability to provide a high level of customer service for an eCommerce that requires a person with the ability to perform many different tasks while remaining focused on the customer. This opportunity has several elements that requires a self-motivated, high energy, focused, and professional individual willing to apply themselves and grow with our organization.

Responsibilities

- Being available to customers via Call/Whatsapp/Chat/Email from 10 to 7.
- Understanding the business and products we offer and taking utmost care of representing the business to clients.
- Handling queries of different platforms like our website, Amazon, etc
- Taking care and co-ordinating with courier companies for getting shipments delivered on time

- Excellent communication skills
- Creative thinking skills
- The patience and ability to engage customers in conversation




- Excellent interpersonal and problem solving skills
- Provide technical support on products to customers
- Answer and communicate via the phone with professionalism
- Communicate clearly and concisely via email

Job Types: Full-time, Permanent

Pay: ₹9,157.73 - ₹28,000.00 per month

Advantages

- Cell phone reimbursement
- Paid time off

Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:
- Higher Secondary(12th Pass) (Required)

Experience:
- total work: 4 years (Preferred)
- shopify: 2 years (Preferred)
- Customer service: 3 years (Required)

Language:
- Hindi (Required)
- English (Required)

Location:
- Ahmedabad, Gujarat (Required)

Work Location: In person

📌 Customer Support Representative (Ahmedabad)
🏢 Eclat Globlabiz
📍 Ahmedabad