Role & responsibilities

Handle inbound and outbound calls with US healthcare facilities and imaging centers.

- Coordinate with facility staff regarding radiology studies, workflow, and operational requirements.
- Respond to facility-related queries and provide timely assistance as per process guidelines.
- Coordinate with internal Teleradiology, Operations, and Radiologist teams when required.
- Follow up on pending requests and ensure timely resolution of facility concerns.
- Escalate critical or unresolved issues to the appropriate team.
- Accurately document calls, requests, and actions taken in the relevant systems.
- Maintain professional communication and strong telephone etiquette while interacting with international clients.
- Ensure adherence to company policies, process guidelines, and confidentiality requirements.
- Meet defined quality, productivity, response-time,



and customer-service targets.

Preferred candidate profile

Excellent verbal and written English communication skills.

- Strong listening, comprehension, and interpersonal skills.
- Comfortable communicating with US-based healthcare facilities over the phone.
- Good problem-solving and coordination skills.
- Basic computer knowledge and ability to work with multiple applications.
- Ability to work effectively in a quick-paced, target-oriented environment.
- Willingness to work in US/night shifts and rotational weekly offs.
- Freshers with strong communication skills may apply.
- Prior experience in international voice support, healthcare BPO, or teleradiology support is an advantage

📌 Customer Support Representative (Bengaluru)
🏢 Osprosys Software
📍 Bengaluru