- 2+ years of experience in international customer support, including ownership of complex or escalated cases, via phone and messaging/chat

- Previous experience working in highly regulated industries such as FinTech, financial services, insurance, or crypto environment/company

- Experience using AI-powered tools (e.g., AI copilots, chatbots)

- Proven ability to manage high ticket volumes across multiple channels while exceeding targets (CSAT, QA, TTR, FCR)

Candidate Profile / Mandatory Skills:

- Candidates must have 2+ years of international customer support experience.

- Experience can range around 2–3+ years, but 2 years is the minimum mandatory requirement.

- Candidates should have hands-on experience in:

- International voice support
- Chat support / messaging support

- Handling customer queries across multiple channels





- Robust communication skills are mandatory.

- Profile quality will be the key focus while sourcing.

- Candidates from regulated industries will be preferred:

- FinTech

- Banking

- Insurance

- Financial Services
- Crypto industry experience will be an added advantage.

- Since crypto experience may be difficult to find, strong financial domain experience will also be considered.

- Coinbase has started introducing AI initiatives within their operations.

- Existing resources are also undergoing AI-related training.

- Candidates should have basic awareness/experience with AI-powered tools.

- Exposure to:

- AI copilots

- Chatbots
- AI-based support tools.

📌 Customer Support Representative (Hyderabad)
🏢 Artech
📍 Hyderabad