Job highlights

- Bachelor s degree in Business,IT,or a related field
- Experience with CRM and support ticketing systems
- Proven experience in a customer support or implementation role,preferably in a tech or SaaS company
- Continuous Improvement: Stay updated on product changes and new features,and contribute to the development of support processes and resources to enhance the customer experience
- Customer Support: Provide timely and professional responses to customer inquiries via email, chat, and phone, resolving issues efficiently and effectively.
- Product Implementation: Lead the onboarding and implementation process for new customers, guiding them through product setup, customization, and training.
- Troubleshooting: Diagnose and resolve product issues, working closely with the technical team to escalate complex problems when necessary.
- Customer Training: Conduct live training sessions, create user guides, and develop other resources to help customers fully understand and utilize Zotok.ai s products.
- Feedback Collection: Gather customer feedback on our products and services, identify areas of improvement, and communicate insights to the product development team.
- Customer Relationship Management:



Build and maintain strong relationships with customers, proactively checking in to ensure they are getting the most out of our solutions.
- Documentation: Maintain detailed records of customer interactions, implementation progress, and support issues in our CRM system.
- Continuous Improvement: Stay updated on product changes and new features, and contribute to the development of support processes and resources to enhance the customer experience.

Qualifications:

- Bachelor s degree in Business, IT, or a related field.
- Proven experience in a customer support or implementation role, preferably in a tech or SaaS company.
- Excellent communication and interpersonal skills, with a customer-first attitude.
- Robust problem-solving abilities and a knack for troubleshooting technical issues.
- Ability to explain complex concepts in a clear and concise manner.
- Experience with CRM and support ticketing systems.
- Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment.
- Familiarity with software implementation processes is a plus.

📌 Customer Support Professional (Hyderabad)
🏢 ZöTok.AI
📍 Hyderabad