Company: Xech Technologies Pvt. Ltd.

Location: Andheri East, Mumbai

Experience: 1–3 years, preferably with a consumer electronics or home appliances brand

Qualification: Graduate or equivalent

About the Role

We are looking for a Customer Support Executive to handle product queries, complaints and after-sales support. The candidate should understand electronics products and guide customers through basic troubleshooting.

Key Responsibilities

- Respond to customer queries through calls, emails, WhatsApp and online platforms.
- Explain product features, usage instructions and warranty terms clearly.
- Provide basic troubleshooting for electronics and appliances.
- Handle complaints, warranty claims, returns and replacement requests according to company policy.
- Coordinate with Technical, Quality, Warehouse and E-commerce teams for timely resolution.
- Track open complaints, follow up with customers and maintain accurate service records.
- Escalate recurring product issues and share customer feedback with the concerned teams.
- Handle dissatisfied customers professionally and ensure timely updates.

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks

- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Andheri)
🏢 Xech Technologies
📍 Andheri