Job highlights

- Shift Timings: Rotational 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts)
- Education: 10+2 or Graduate in any discipline
- Experience: 6 months to 4 years in a Customer Support role (preferably in D2C / e-commerce / healthcare / wellness)
- Communicate clearly and professionally to ensure a smooth and pleasant customer experience

Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys). Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.

Accurately document all interactions using CRM and proprietary tools.

Follow up with customers for pending or escalated issues through appropriate channels.

Communicate clearly and professionally to ensure a smooth and pleasant customer experience.

Ensure every customer interaction leads to an Outstanding Customer Experience.





Share feedback and suggestions with team leads/managers to improve internal processes.

Meet productivity goals including number of chats handled, resolution time, and first response time.

Preferred Candidate Profile

Education: 10+2 or Graduate in any discipline.

Experience: 6 months to 4 years in a Customer Support role (preferably in D2C / e-commerce / healthcare / wellness).

Solid communication skills (both verbal and written).

Familiarity with CRM tools is a plus.

Customer-first attitude with the ability to remain calm under pressure.

Job Details

Location: Marol, Andheri (On-site)

Working Days: 6 days a week

Shift Timings: Rotational 9-hour shift between 8:00 AM to 11:00 PM (No Night Shifts)

📌 Customer Support Executive (Mumbai)
🏢 Mosaic Wellness
📍 Mumbai