Customer Support Executive (Gurugram)

Customer Support Executive (Gurugram)

15 Oct
|
Nimbuspost
|
Gurugram

15 Oct

Nimbuspost

Gurugram

Roles and Responsibilities :

- Handle customer inquiries, concerns, and feedback via phone calls, emails, or chats in a skilled and courteous manner.

- Resolve customer issues promptly and efficiently by providing accurate information and solutions.

- Maintain records of all interactions with customers using CRM software to track progress and improve service quality.

- Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

- 0-1 year of experience in Saas/Logistics/IT Firm environment or related field.

- Excellent communication skills for effective customer handling over the phone or through digital channels.

- Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.

📌 Customer Support Executive (Gurugram)
🏢 Nimbuspost
📍 Gurugram

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