Customer Support Executive

Location: Bengaluru, Karnataka

Employment Type: Full time

Department: Customer Experience & Support

Experience: 1–3 years (Freshers with strong communication skills may apply)

About Fit.Zone

Fit.Zone is a fitness technology platform that connects members to a growing network of gyms, fitness studios, and wellness centres through a single membership. Our mission is to make fitness more accessible, flexible, and convenient for everyone.

Role Overview

We are looking for a customer-focused Customer Support Executive to help our members enjoy a smooth experience with Fit.Zone. You will handle customer queries, resolve membership-related concerns, coordinate with partner fitness centres, and ensure timely, professional support across multiple communication channels.

Key Responsibilities

- Handle customer queries via phone, email, WhatsApp, chat, and social media.
- Assist members with membership plans, payments, renewals, account issues, and fitness centre access.
- Resolve complaints professionally and escalate complex issues when required.
- Coordinate with partner fitness centres and internal teams to resolve member concerns.
- Follow up with members to ensure issues are resolved satisfactorily.
- Maintain accurate customer records, support tickets, and interaction logs.
- Identify recurring customer issues and suggest improvements to support processes.
- Help members understand Fit.Zone services, membership benefits, and app features.





Skills and Qualifications

- Bachelor's degree in any discipline.
- 1–3 years of experience in customer support, customer service, hospitality, retail, BPO, or a related field.
- Freshers with excellent communication and problem-solving skills are welcome to apply.
- Strong verbal and written communication skills in English.
- Knowledge of Kannada, Hindi, Tamil, or Telugu is an added advantage.
- Basic knowledge of MS Office and CRM or ticketing tools.
- Ability to manage multiple queries and handle difficult situations calmly.
- Willingness to work rotational shifts, if required.

What We’re Looking For

- A customer-first mindset and genuine interest in helping people.
- Robust listening, communication, and problem-solving abilities.
- Patience, accountability, and attention to detail.
- A team-oriented attitude and willingness to learn.
- Interest in fitness, wellness, and customer experience.

Key Performance Areas

Performance will be evaluated based on customer satisfaction, response and resolution times, first-contact resolution, quality of interactions, and support for member retention and renewals.

What We Offer

- An opportunity to work with a growing fitness technology company.
- A collaborative and energetic work environment.
- Learning and career development opportunities.
- Performance-based incentives and recognition, subject to company policy.

📌 Customer Support Executive (Bengaluru)
🏢 Fit Zone
📍 Bengaluru