About the Role

We are looking for a Customer Experience Chat Support who will be responsible for handling customer queries through chat and email. The role requires excellent communication skills, solid problem-solving ability, and a customer-first mindset to ensure a seamless customer experience.

Key Responsibilities

- Handle customer queries and concerns through chat and email support channels.
- Provide accurate information regarding products, services, and policies.
- Resolve customer issues in a timely and professional manner.
- Maintain proper documentation of customer interactions.
- Coordinate with internal teams when required to resolve customer concerns.
- Ensure a high level of customer satisfaction and service quality.

Work Details

- Work Mode: 6 Days Work from Office
- Timings: 10:00 AM 7:00 PM (IST)





Preference

- Immediate joiners will be given preference.
- Freshers with excellent communication skills are also encouraged to apply.

Role: Customer Service, Industry Type: Internet (E-Commerce), Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Support BPOCustomer RelationshipCustomer ServiceCustomer ExperienceCustomer CareCustomer SatisfactionCustomer Retention

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