- . Should possess relationship skills,problem solving ability backed by integrity and trust
- Experience required : 0 to 2 years . .
Experience required : 0 to 2 years Roles and Responsibilities
- To inform clients by explaining product and their features and subscription information.
- To ensure that all clients have the best possible experience of our product.
- To respond and resolve online queries received via e-mail and social media.
- To be a pro-active member of the Product support team and support all calls.
- To handle and resolve complaints relating to product support in a professional and effective manner.
- Conduct training sessions for end users on various modules and features of the Definedge Products.
- Provide excellent Client support in a proactive, timely and productive manner.
- Co-ordinate with Technical team in case of any technical or connectivity issues.
- Create documentation/quick help for new feature releases.
Technical and Soft Skills requirements:-
- Excellent written/verbal communications skills, listening skills, perseverance and time management.
- Should possess relationship skills, problem solving ability backed by integrity and trust.
- Approachability and Understanding of sensitivity of client issues/complaints.
- Should be self-motivated, independent, detail oriented, dependable, responsible team-player and develop good customer relationship skills and a team player.
- Listen to the Relationship Manager s feedback and take action accordingly.