CUSTOMER SUPPORT EXECUTIVE

Roavion Automotive Pvt. Ltd.

Location: Kochi , Vyttila , Kerala

Type: Full-Time | Experience: 1–3 Years

ABOUT US:

Autobacs India is a premium aftermarket automotive brand specializing in off-road builds, suspension upgrades, and custom projects. We source verified, authentic parts from Thailand, Japan, Italy, the USA, and China — and we've built 11 years of trust on that promise.

The standard we hold ourselves to is what happens after the sale. The fitment question answered in minutes. The delivery update that arrives before it's asked for. The rare transit issue handled without the customer lifting a finger. This role is the voice on the other end, and the reason people come back to us.

ROLE OVERVIEW:

We're looking for a Customer Support Executive who takes full ownership of every customer conversation — from the first query to the final resolution. You are the single point of contact the customer never has to repeat themselves to.

RESPONSIBILITIES:

- Handling every customer conversation across WhatsApp, calls, and email — order queries, post-install follow-ups
- Knowing order and delivery status yourself, before the customer asks
- Managing returns, exchanges, and refunds — run to policy, closed clean, customer always knows where their money is
- Documenting and escalating transit and courier issues without the customer repeating their story
- Coordinating with sales, operations, and installation partners so the customer deals with one person throughout
- Logging recurring query patterns and pushing them back into the process so they stop recurring

REQUIREMENTS:

- 1–3 years in customer support, service,



or client-facing operations
- E-commerce, automotive, or premium retail experience preferred
- Fluent in English and Malayalam — Hindi is a robust plus (customers across India)
- Calm under pressure — a frustrated call at 8 am sharpens you, not rattles you
- Willing to say "here's where it stands, here's what I'm doing about it" instead of hiding behind a template
- Organised enough that nothing sits unanswered overnight

WHAT WE OFFER:

- Fast-growing company with a clear growth roadmap
- Direct exposure to premium customer experience standards
- Ownership culture — your follow-through defines the customer relationship
- Competitive salary based on experience and performance

TO APPLY: Email: [email protected]

Attach your resume and a brief note on how you handled a difficult customer situation and what the outcome was.

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- How many years of experience do you have handling customer conversations via WhatsApp, phone calls, or email?
- Have you ever dealt with a seriously unhappy customer? How did you handle it, and what was the outcome?
- If a customer asks about their delivery status and you don’t have the information yet, what do you do?
- Have you previously worked in an e-commerce, automotive, or premium retail company?

Language:
- English (Required)

Work Location: In person

📌 Customer Support Executive (CSE) (Vyttila)
🏢 ROAVION AUTOMOTIVE
📍 Vyttila