- Handle customer queries and complaints via phone, email, and chat in a prompt and qualified manner
- Maintain a high level of customer satisfaction through effective communication and problem-solving
- Escalate unresolved issues to the concerned departments and follow up until resolution
- Maintain records of customer interactions using CRM tools or internal systems
- Adhere to internal processes, call handling standards, and service-level expectations
📌 Customer Support Executive (Mumbai)
🏢 Binary Web Solutions
📍 Mumbai
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