- Minimum 2 years in International Voice Process with soft upselling skills and Finance graduate
- Handle US client voice support, resolve inquiries, maintain CRM logs, and meet CSAT and upselling targets
- ₹5,00,000 - ₹7,50,000 P.A. with uncapped incentives and cab facility
Job Title / Designation: Customer Support Executive- BFSI
Basic Job Details:
- Job Location: Gurgaon / Gurugram (Badshahpur)
- Work Mode: Work from Office
- Work Schedule: 5 Days Working (2 Rotational Offs) | Rotational US Night Shifts
- Salary / CTC: 5,00,000 - 7,50,000 P.A. + Performance Incentives
- Experience Required: 2 - 7 Years (Minimum 2 years in International Voice BPO mandatory)
- Industry Type: BPO / Call Centre
- Department: Customer Success, Service & Operations
- Role Category: Voice
- Employment Type: Full Time, Permanent
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Key Responsibilities:
- Handle customer inquiries and resolve issues over voice calls for US clients with high resolution quality.
- Identify customer needs during support interactions and naturally recommend relevant product upgrades, add-ons, or premium features.
- Maintain a healthy balance between Customer Satisfaction (CSAT) and soft upselling targets.
- Overcome basic customer objections by articulating product value and benefits clearly.
- Maintain accurate call logs and customer interaction notes in CRM systems.
- Comply with process quality guidelines, script standards, and compliance rules.
Desired Candidate Profile:
- Experience: Minimum 2 years of experience in an International Voice Process (US process preferred).
- Skills: Prior exposure to soft upselling, cross-selling, or retention during support calls.
- Communication: Exceptional spoken English with a clear, near-neutral accent and active listening skills.
- Shifts: Must be flexible to work in Rotational US Night Shifts.
- Education: Graduate/Post Graduate in Finance stream.
Perks and Advantages:
- Competitive CTC: Up to 7.5 LPA (based on experience and interview evaluation).
- Incentives: Uncapped performance-linked monthly incentives.
- Cab Facility: One-Way Cab facility provided (Pick-up or Drop depending on shift timings).
- Work Environment: 5 days working week with 2 rotational off days.