Job highlights

- Fresher or 6+ months in Healthcare BPO with 28+ WPM typing at 98% accuracy and basic US Healthcare knowledge
- Handle inbound/outbound patient care and pharmacy support calls, maintain documentation, ensure HIPAA compliance

Employment Type: Seasonal Experience: Fresher or 6+ months in Healthcare BPO/Customer Service

Work Mode: Work from Office

Shift: Rotational Night Shift

Requirements

- Typing speed: 28+ WPM with 98% accuracy
- Solid English communication skills (B1H or above)
- Basic knowledge of US Healthcare processes preferred
- Good attention to detail and customer service skills
- MS Office and CRM knowledge is an added advantage

Key Responsibilities
- Handle inbound/outbound calls related to patient care, pharmacy support, grievances, and appeals
- Provide accurate and empathetic customer support
- Maintain timely and accurate documentation
- Collaborate with internal teams for issue resolution
- Adhere to HIPAA and healthcare compliance standards

📌 Customer Support Associate US Healthcare Voice Contractual Role (Bengaluru)
🏢 ResultsCX
📍 Bengaluru