Job highlights

- Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned
- Qualification: . BE / B-Tech in Electrical Engineering / Mechanical Engineering or a Diploma and 3 or more years experience servicing / Operating 3D Printing Machines
- The Customer Support Engineer (CSE) will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment
- Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned

Requirements

- Basic troubleshooting, installation, maintenance, and repair Of Stratasys make 3D Printing equipment
- Completing scheduled Preventative Maintenance and field modifications.
- Following standard procedures for proper escalation of unresolved issues to the OEM teams.




- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements.
- Identifying and participating in sales opportunities such as recent contracts, contract renewals and system sales.
- Prioritize and manage several open issues at one time

Qualification:

- BE/B-Tech in Electrical Engineering/Mechanical Engineering or a Diploma and 3 or more years experience servicing/Operating 3D Printing Machines

📌 Customer Support Engineer (Bengaluru)
🏢 Altem Technologies
📍 Bengaluru