Key Responsibilities

- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer queries, complaints, and escalations with empathy and accuracy.
- Provide information regarding products, services, payments, schedules, and

processes.
- Maintain high customer satisfaction and service quality standards.
- Coordinate with internal teams to ensure quick issue resolution.
- Accurately update CRM systems and maintain customer records.
- Follow company SOPs, scripts, and communication guidelines.
- Meet daily productivity, quality, and performance metrics.

Requirements

- Excellent verbal communication skills in English.
- Willingness to work in night shift
- A personal laptop which can be used for official purpose
- Strong interpersonal and customer-handling skills.
- Ability to manage difficult conversations professionally.
- Basic computer knowledge and familiarity with CRM tools.
- Ability to work in a fast-paced workplace.




- Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.
- Prior experience in customer support/voice process/BPO is preferred.
- Freshers with strong communication skills can also apply.

Preferred Skills

- Active listening and problem-solving abilities.
- Strong multitasking skills.
- Positive attitude and customer-first mindset.
- Ability to work collaboratively within teams.

Pay: Up to ₹300,000.00 per year

Ability to commute/relocate

- HSR Layout Sector 2, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
- Do you have a personal laptop?
- Are you comfortable working 6 days in a week( including saturday and sunday)?

Location:
- HSR Layout Sector 2, Bengaluru, Karnataka (Preferred)

Work Location: In person

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