- As a Customer Support Engineer at Elmeasure, based in Bangalore, you will play a vital role in ensuring customer satisfaction by providing remote online and telephonic support for hardware and software related complaints
- Reporting to the customer support manager, your responsibilities will encompass a range of tasks to guarantee effective issue resolution and support services

Responsibilities

- Provide telephonic support for hardware complaints, addressing customer concerns promptly.
- Offer remote-online support for software-related issues, demonstrating expertise in Energy Metering software applications.
- Collaborate with field engineers for on-site visits if issues persist beyond remote assistance.
- Ensure daily updating of ticket statuses in relevant groups, online portals, and emails.
- Solicit and compile Feedback Ratings for all assigned tickets to gauge customer satisfaction.




- Handle the invoicing of service support charges for assigned tickets.
- Take charge of booking new Annual Maintenance Contracts (AMCs) and ensuring timely renewal of existing ones.

Skillsets

- Excellent understanding of Electrical & Energy Metering hardware and Software Applications.
- Proficiency in industry-standard communication protocols like Modbus, BACnet, OPC, LoRa, MQTT, GPRS, ZigBee, etc.
- Thorough understanding of SQL, VB, or any Database Application software.
- Self-motivated with a ready-to-travel attitude and a robust customer-centric approach.
- Effective verbal and written communication skills.
- Knowledge of Pre-paid and Post-paid Energy Metering hardware and software

📌 Customer support Engineer (Bengaluru)
🏢 ElMeasure
📍 Bengaluru