Roles and Responsibilities:

Project Management & Customer Success

- Build strong client relationships, ensure positive experiences, brand loyalty, and project success.
- Create engagement strategies and coordinate between Vajra Global teams and clients.
- Act as the single point of contact for all client communications and deliverables.
- Support clients from onboarding to addressing challenges with timely solutions.
- Handle escalations professionally, working with internal teams to resolve issues.
- Understand and manage SOW, SLAs, project plans, KPIs, and compliance details.
- Present monthly/quarterly reports and represent teams in client meetings.
- Ensure seamless delivery and communication across all touchpoints.

Digital Marketing

- Solid grasp of digital marketing concepts and best practices.
- Hands-on experience with SEO, SEM, Email, and SMM in B2B/B2C.
- Familiarity with tools like Google Analytics, SEMrush, HubSpot, Moz, Hootsuite.
- Strong skills in content writing, editing, and quality checks.
- Detail-oriented, analytical, and strategic thinker.

Secondary Responsibilities - Relationship Management & Customer Advocacy

- Contribute to marketing effectiveness by identifying short-term and long-range issues that can be addressed.
- Upsell and cross-sell services to existing clients and proactively generate leads from the relationship.
- Nurture customer advocacy.

Communication & Other Preferred Skills:





- Excellent verbal and written English (Hindi/Tamil a plus).
- Stay updated on digital trends and tools.
- Proficient in MS Office and Google Suite.
- Strong project and client management skills.
- Analytical with a focus on customer needs and solutions.

Key Soft Skills:

- Excellent Communication Skills - Written and oral
- Solid interpersonal people skills - to work collaboratively with vendors and clients.
- Liaising with various teams effectively to ensure customer satisfaction.
- Be able to prioritize and manage multiple tasks across multiple projects under tight deadlines.
- Be self-motivated, driven, proactive, and entrepreneurial - display ownership and accountability - not require constant supervision. Thrive in a rapid-paced, collaborative environment.
- Adaptable, flexible, and mature to work with a team & internal cross-teams; willing to contribute to the company’s overall performance across work-desks.
- Open to new learnings and show keen interest to scale up & across 360*

Work Experience:

5+ years in digital marketing/customer success, with 2+ years in an agency role.

Experience with global clients preferred.

Educational Qualifications:

- Bachelor’s degree in business/marketing/communications;
- A Master's in Marketing is a plus.

Certifications (Preferred):

- HubSpot, Google, Facebook, LinkedIn Marketing Tools, SEO, SMM, Inbound Marketing.

📌 Customer Success Manager (Chennai)
🏢 vajra global consulting services
📍 Chennai