Job highlights

- Experience in customer success management with skills in client relationship building and customer analytics

- Drive onboarding, engagement, retention; build client relationships; reduce churn; identify growth opportunities; collaborate cross-functionally; track customer satisfaction and team performance; convert feedback into insights

Role & responsibilities

- Drive onboarding, engagement & retention

- Build solid relationships with clients (mainly School principals and partners).

- Reduce churn and improve renewals

- Uncover Growth Opportunities: Partner with customers to identify ways to expand adoption, upsell additional offerings, and drive deeper product usage that aligns with their strategic objectives

- Collaborate for Success: Work cross-functionally with Sales, Onboarding, and Support teams to ensure customers achieve success and meet milestones that lead to retention and growth

- Track NPS/CSAT, team performance & customer health

- Turn customer feedback into actionable business insights

Preferred candidate profile

📌 Customer Success Specialist (Bengaluru)
🏢 LXL Ideas
📍 Bengaluru